PTGaming Privacy Policy

PTGaming is an online gaming and sports betting platform serving Filipino players. As a platform operating in the Philippines, PTGaming is subject to the Data Privacy Act of 2012 (RA 10173) and is registered with the National Privacy Commission (NPC) as required by law. We take our obligations as a personal information controller seriously and are committed to processing your data lawfully, fairly, and transparently.

This Policy applies to all personal data collected through the PTGaming website, mobile platform, customer support channels, and any other touchpoints through which you interact with PTGaming. It covers data collected both online and offline in connection with your use of the Platform.

PTGaming collects personal data that is necessary for the operation of the Platform, compliance with legal obligations, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect include:

PTGaming uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your PTGaming player account, including processing your registration, verifying your identity, and managing your account settings.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and card payments, and to maintain accurate financial records.
• KYC & Age Verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with PAGCOR requirements and Philippine AML regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gameplay patterns, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act, AML laws, and PAGCOR licensing requirements.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the PTGaming Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law. You may opt out at any time.

PTGaming processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing is necessary for the performance of the contract between you and PTGaming — specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with PTGaming's legal obligations under Philippine law, including AML regulations, PAGCOR licensing conditions, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for PTGaming's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, PTGaming relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

PTGaming does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash (Mynt), PayMaya (Maya Bank), BPI, BDO, Metrobank, and card payment networks — to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services engaged to assist with document verification and age confirmation.
• Fraud Prevention & AML Services: Specialist providers engaged to detect and prevent fraudulent transactions and money laundering activity.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or court order.
• Game Software Providers: Third-party game developers and content providers whose games are available on the PTGaming Platform, to the extent necessary for game operation and fairness auditing.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers engaged to support the technical operation of the Platform.
• Professional Advisors: Legal counsel, auditors, and accountants, where necessary for PTGaming's legal and compliance obligations.

All third-party service providers engaged by PTGaming are contractually required to process personal data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable data protection laws.

PTGaming retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and Philippine AML regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Marketing Data: Where processing is based on consent, marketing data is retained until you withdraw consent or for a maximum of two (2) years from your last interaction with PTGaming marketing communications.
• Technical Logs: Server logs and security data are retained for up to twelve (12) months, unless required for longer periods in connection with an ongoing investigation.

Upon expiry of the applicable retention period, PTGaming will securely delete or anonymize your personal data in accordance with our data disposal procedures.

PTGaming implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the PTGaming Platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored in PTGaming's systems is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized PTGaming personnel on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: PTGaming supports and encourages the use of two-factor authentication (2FA) on player accounts to prevent unauthorized access.
• Regular Security Audits: PTGaming conducts regular penetration testing and security audits of its platform and infrastructure.
• Incident Response: PTGaming maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, PTGaming will notify the National Privacy Commission and affected players within the timeframes required by law.

PTGaming uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences (such as language settings and display options) to provide a more personalized experience. They are set based on your actions on the Platform.
• Analytics Cookies: These cookies collect anonymized information about how players use the PTGaming Platform, helping us understand which features are most popular and where improvements can be made.
• Security Cookies: These cookies help PTGaming detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the PTGaming Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PTGaming:

• Right to Be Informed: You have the right to be informed of the existence of processing, the nature of the data collected, and the purpose of processing — before or at the time of collection.
• Right to Access: You may request a copy of the personal data PTGaming holds about you, along with information about how it is being processed.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data held by PTGaming.
• Right to Erasure / Blocking: You may request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to PTGaming's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request that PTGaming provide your personal data in a structured, machine-readable format.
• Right to Lodge a Complaint: If you believe PTGaming has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact PTGaming's Data Protection Officer at [email protected]. PTGaming will respond to all data subject requests within thirty (30) days of receipt.

PTGaming is strictly an adult gaming platform. In accordance with Philippine law and PAGCOR regulations, the PTGaming Platform is available only to individuals who are at least twenty-one (21) years of age.

• PTGaming does not knowingly collect personal data from individuals under the age of 21.
• All accounts are subject to mandatory age verification. Any account found to belong to a person under 21 will be immediately suspended and all associated data will be handled in accordance with applicable law.
• If you are a parent or guardian and believe that a minor has registered on the PTGaming Platform, please contact us immediately at [email protected] so that we can take appropriate action.

PTGaming's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international game software developers.

• Any international transfer of personal data is conducted in compliance with the Data Privacy Act of 2012 and the NPC's guidelines on cross-border data transfers.
• PTGaming ensures that all international data transfers are subject to appropriate safeguards, including contractual data processing agreements that require recipient organizations to maintain data protection standards equivalent to those required under Philippine law.
• PTGaming will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

The PTGaming Platform may contain links to third-party websites or services, including payment provider portals and game developer sites. This Privacy Policy applies only to the PTGaming Platform and does not cover the privacy practices of any third-party websites.

• PTGaming is not responsible for the privacy practices or content of third-party websites.
• We encourage you to review the privacy policies of any third-party websites you visit through links on the PTGaming Platform.
• The inclusion of a link to a third-party website does not constitute PTGaming's endorsement of that website or its privacy practices.

PTGaming reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements.

• When material changes are made to this Policy, PTGaming will notify registered players via email and/or a prominent notice on the Platform.
• The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.
• Your continued use of the PTGaming Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy.
• If you do not agree with the updated Policy, you must cease using the Platform and may request account closure in accordance with our Terms and Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or PTGaming's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the PTGaming Platform.
• Response Time: PTGaming aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.

If you are not satisfied with PTGaming's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.